Frequently Asked Question

Returns Policy

  • I bought the wrong Skin Pack for my skin-type beccause I didn't use AskAtinus, can I exchange it?
  • Unfortunately, without using AskAtinus you are not covered by our returns policy. AskAtinus guarantees positive results and will provide you with an accurate, tailored skin care regime. Without using this system, you could be treating your skin with the incorrect products and you are buying the products at your own risk.

  • Won't it be expensive to return my products to Australia?
  • We will need to speak to you regarding your return, as each case is treated individually and in some cases we may be able to send you out another product, free of charge.

  • What do I do if I'm not satisfied with a product?
  • SkinAu's AskAtinus system is guarnteed to give positive results. If you have not seen positive resultswihtin a reasonable amount of time, we will re-analyse your skin and send you more products completely free of charge. You are always covered under the AskAtinus guarantee.